General & Refund/Return Policy

We can only deliver on Koh Samui, If an order is placed for delivery somewhere other than Samui Island a full refund will be issued.

We do our level best to deliver your order on the same day, however, if this is not possible we will deliver the next day.

• When certain flowers, plants, cakes, chocolates, gifts, vases, pots baskets, or gift basket contents are not available we reserve the right to use a suitable alternative whilst keeping with the sentiment of your order. The following items will never be substituted without prior consultation with you, the customer
  ◦Red Roses
  ◦White Roses
  ◦Orchids
• We cannot guarantee the colour of Teddy Bears
• If you have any special requests or suggestions about the product or delivery then please email info@samuiflowers.com

Refund

If you are not happy with the quality of your order, you may request a refund by submitting a claim within 48 hours of the delivery. Please submit your claim at info@samuiflowers.com

In the event of any other issues such as a non delivery claim, missing product etc. we request you to submit your claim within 5 days always indicating your order number.

If you provide us with incorrect or incomplete delivery information on placing your order, we will not be able to guarantee delivery.  Full delivery information must be provided (including delivery  address/directions and working delivery telephone number is essential) for us to make a timely delivery.

If we are unable to deliver your order on the selected date or the day after due to circumstances within our control, you will be entitled to a refund of the value of the order.

If we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. We will always try to contact the delivery telephone number in such cases to ensure a successful delivery.

If we are unable to make a delivery because the recipient refuses to accept delivery you will not be entitled to a refund.

Cancellation

If you cancel your order within 48 hours of delivery a full refund will be issued against flowers.

If you cancel your order within 24 hours of delivery no refund can be issued.